Help centre

Getting started with SafetyEvo

Short guides for each role. Customers can also email us at any time.

For Admins

Setting up your company

  1. Sign in to the console at console.safetyevo.co.uk with the invite we sent you, and set up two-step verification.
  2. In Settings, add your office phone number (shown to staff as "Call the office") and your office hours.
  3. In Teams and escalation, create your teams and set the escalation ladder: who is alerted, by push, text and call, and how long before it moves on.
  4. In Staff, invite your responders and supervisors first, with mobile numbers so texts and calls can reach them.
  5. Then invite your lone workers. Add a photo for each so responders recognise them on the map.
For Staff

Getting started as a lone worker

  1. Open the invite link on your phone and set your password.
  2. Read the privacy notice: location is shared only while your shift is on.
  3. Allow location "all the time" and follow the battery advice for your phone. The app shows green when everything is right.
  4. Set your cancel PIN and duress PIN in the app before your first shift.
  5. Tap Start shift when you begin work, and End shift when you finish.
For Responders

Responding to an alert

  1. Turn on the alarm sound in the console when you start your duty.
  2. When an alert arrives, open it and press Acknowledge. The worker sees your name.
  3. Call the worker using the number shown. If it says duress, follow your duress procedure and do not mention the alert.
  4. Add notes as you go. If you need to, escalate or copy the location for a 999 call.
  5. When it is resolved, choose the outcome and write what happened, then close the alert.

In an emergency

This help centre and our support inbox are not monitored for emergencies. If someone is in danger, call 999.